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Worldwide Support

Worldwide Support

World-class Technical Support

Control Micro Systems has strived to offer customers top-rated support since the company’s inception in 1983. Over this time, we have manufactured over 2,000 turnkey laser-based systems. With over 2000 machines in the field and most still operating, Control Micro System has highly trained engineers and technicians that are available by phone, email or in person and can assist you in troubleshooting, repairing and/or maintaining your Control Micro Systems laser system.

Control Micro Systems, Inc. is committed to providing world-class technical support for our customers and ensuring our customers’ continued success in their manufacturing processes.

  • Provide world-class, focused, responsive, and expert technical support services to customers investing in CMS solutions
  • We strive to provide timely, accurate, and thorough resolutions to our customers and help to educate them along the way.
  • Act as a champion for the customer using CMS established escalation procedures that swiftly route incidents to the most suitable technical support, quality assurance, and research and development resources.
  • Add value to CMS and our customers by adhering to the core principle of “customers first”.

Available 24/7

Contact us via telephone or email:

During business hours (EST) support may be reached at 407-679-9716.

After hours, and on weekends, support may be reached at 407-808-6379.

Support may also be contacted via email at support@cmslaser.com.

Field Service Quote Request Forms

Please download and complete the appropriate Field Service Quote Request form and return it via Fax: 407-657-6883 or Email: fs@cmslaser.com. They are PDFs with fillable form fields and may be saved to your device for easy emailing as an attachment.

Field Service Request Form »

Phone/Email Service Request Form »

Labor and Travel rate are listed on each form. Unless other arrangements are made, Travel and Subsistence are the customer’s responsibility on both warranty and non-warranty field trips. These charges include:

  • Airfare
  • Hotel expenses
  • All other transportation (car rental, taxi, train, etc.)
  • Miscellaneous travel-related expenses

In-depth technical and programming training for CMS Laser systems are available through Control Micro Systems at 407-679-9716. Rates vary according to product.

Return Merchandise Authorization (RMA) Form

Download the RMA document linked below in order to obtain an RMA number.

  • To help ensure a speedy response, please complete Section B with as much detail as possible.
  • The RMA number should be shown on all correspondence relating to this return.
  • Please be sure to identify the Model and Serial Number of the laser system.
  • Return item(s) with this form and keep a copy for your records.

Return Merchandise Authorization Form »

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