Field Service Support & RMA Information

CMS Laser support is available 24/7 via telephone or email.

During business hours (EST) support may be reached at 407.679.9716.

After hours, and on weekends, support may be reached at 407.808.6379.

Support may also be contacted via email at

Field Service Quote Request Forms

Please download and complete the appropriate Field Service Quote Request form and return it via Fax: 407.657.6883 or Email: They are PDFs with fillable form fields and may be saved to your device for easy emailing as an attachment.

North American Field Service Request Form

International Field Service Request Form

Phone/Email Service Request Form

Legacy Systems Field Service Request Form

Labor and Travel rate are listed on each form. Unless other arrangements are made, Travel and Subsistence are the customer’s responsibility on both warranty and non-warranty field trips. These charges include:

  • • Airfare
  • • Hotel expenses
  • • All other transportation (car rental, taxi, train, etc.)
  • • Miscellaneous travel-related expenses

In-depth technical and programming training for CMS Laser systems are available through
Control Micro Systems AT 407-679-9716. Rates vary according to product.

Return Merchandise Authorization (RMA) Form

Download the RMA document linked below in order to obtain an RMA number.

  • • To help ensure a speedy response, please complete Section B with as much detail as possible.
  • • The RMA number should be shown on all correspondence relating to this return.
  • • Please be sure to identify the Model and Serial Number of the laser marking system.
  • • Return item(s) with this form and keep a copy for your records.

Return Merchandise Authorization Form