Field Service & Support Contact Information
CMS Laser support is available 24/7 via telephone or email.
During business hours (EST) support may be reached at 407.679.9716.
After hours, and on weekends, support may be reached at 407.808.6379.
Support may also be contacted via email at firstname.lastname@example.org.
Field Service Quote Request Forms
Please download and complete the appropriate Field Service Quote Request form and return it via Fax: 407.657.6883 or Email: email@example.com. They are PDFs with fillable form fields and may be saved to your device for easy emailing as an attachment.
Labor and Travel rate are listed on each form. Unless other arrangements are made, Travel and Subsistence are the customer’s responsibility on both warranty and non-warranty field trips. These charges include:
• Hotel expenses
• All other transportation (car rental, taxi, train, etc.)
• Miscellaneous travel-related expenses
In-depth technical and programming training for CMS Laser systems are available through
Control Micro Systems AT 407-679-9716. Rates vary according to product.